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Shipping

Shipping is free (within HK) for orders over HKD$300 (after discount) .

For orders under HKD$300, you may choose from the following methods:

1. Standard Shipping (flat rate of HKD$50), this will be added to your cart upon check out (within HK).

2. SF Freight Collect (you pay shipping directly to SF when you receive the goods).

SF Freight Collect: $30/kg, additional weight $6/0.5kg, final shipping charge is subject to SF Express.

We use SF Express Courier. Delivery takes 1-3 working days. However during holidays, peak season, or inclement weather, delivery time may be longer.  

Please contact us directly for shipping outside of HK. 

Return

Need to return something?

We understand that sometimes you may change your mind about the items you have purchased... We are happy to accept returns under the following conditions :

General Policy

Defective items can be exchanged within 7 days of purchased. The item but must be returned in an unused condition, in their original state and packaging.

For personal hygiene purposes, feeding items (unless faulty) and food items are non-refundable and non-exchangeable. In addition, promotional sale items are not covered in the exchange policy. Please note that no cash, bank transfer, or credit card refund will be given. All exchanges would have to be for items of the same value or higher. An option of store credit can be applied to your account, only if you are a Flying Fox account holder.

Wrong Item Sent by Us

For any wrong item sent to you, we will provide the right item and retrieve the wrong one at our cost. An exchange or store credit may be processed based on customer preference.

Please understand that returns caused by the following reasons cannot be handled as a wrong item return.

  1. The actual appearance or colour of the products may differ from that shown in the photos, the actual products will prevail.
  2. Due to lighting or colour difference of computer monitors, resulting in some slight colour variations between the actual product and the photo.
  3. All measurements and weights are approximate. Specifications information on product details page is for your reference only; due to the manual measurement, different batches of orders or individual measuring methods, it may be slightly different from your measurements.

For Wrong Size Purchase / Exchanges / Returns

For wrong size purchased, returns or products exchanges, the delivery fees incurred in the exchange are borne by customers. Please note that no cash, bank transfer, or credit card refund will be given. All exchanges would have to be for items of the same value or higher.

Please note: The goods are your responsibility until they reach our address below. We are not responsible for any item(s) that are lost or damage in transit. Once we have received the item in good condition, we will proceed with the exchange as agreed.

Please contact us at support@theflyingfox.com.hk if you’d like to speak to a Customer Service Representative. 

 

運費 (香港境內)

每張訂單滿HK$ 300(折實後)可獲免費送貨。

訂單少於HKD$ 300,可選擇以下方式:

1. 標準運費(劃一固定HKD$ 50),這筆費用將在結帳時添加到您的購物車內。

2. 或順豐到付(收貨時直接繳付運費給豐)。

順豐到付:$30/kg,續重$6/0.5kg,運費最終以順豐收費為準。

主要運送交由順豐處理,收單後1-3個工作天後寄出。如遇假期、旺季或惡劣天氣,交貨時間可能會久一點。

如需送貨至香港境外,請先與客戶服務聯絡。

support@theflyingfox.com.hk

退貨安排及條款

我們將在以下情況下接受換貨:

一般情況

購買後7天內可以更換有缺陷的物品,但必須在未使用的狀態下以原始狀態和包裝退回。

1. 為了個人衛生,餵食用品及食物(除非有缺陷)不設退款及更換。
2. 促銷產品同樣不設退款及更換
3. 如需換貨,需選擇更換相同或更高價值的貨品。
4. 請注意,本公司不提供現金,銀行轉賬或信用卡退款。
5. 顧客登記成為會員後,退貨餘額將存於該戶口內。

收到錯誤產品

對於發送給您的任何錯誤物品,我們將安排運輸更換,運輸費用由我司承擔。

以下原因引起的退貨並不能作為錯誤送貨處理:

1. 產品的實際外觀或顏色可能與圖片中顯示的有所不同,請以實際產品為準。
2. 由於光線或顯示設備的顏色差異,導致實際產品和照片之間的顏色略有差異。
3. 所有測量值和重量均為近似值。產品詳細信息頁面上的規格信息僅供參考;由於是手動測量,不同批次的訂單或不同的測量方法,因此可能與您的測量略有不同。

    對於錯誤的購買/交換/退貨

    如因客戶錯誤購買引至退貨或換貨,所產生之任何費將由客戶自行承擔。

    1. 為了個人衛生,餵食用品及食物(除非有缺陷)不設退款及更換。
    2. 促銷產品同樣不設退款及更換
    3. 如需換貨,需選擇更換相同或更高價值的貨品。
    4. 請注意,本公司不提供現金,銀行轉賬或信用卡退款。
    5. 顧客登記成為會員後,退貨餘額將存於該戶口內。

    在退貨到達我們的退貨中心前,客戶有責任確保產品安全退回。
    對於在運輸過程中丟失或損壞的任何物品,我們概不負責。
    收到狀態良好的物品後,我們將按照約定進行退貨/換貨。

    如有任何查詢,請與客戶服務代表聯繫:
    support@theflyingfox.com.hk