Shipping

Shipping over HKD$300 (after discount) is free (within HK).

Shipping under HKD$300 is a flat fee of HKD$55, this is added to your cart upon check out (within HK). 

We use Ta-Q-Bin (also known as Yamato) or SF Express Courier. Delivery takes 1-3 working days. However during holidays, peak season, or inclement weather, delivery time may be longer.  

Please contact us directly for shipping outside of HK. 

Return

Need to return something?

We understand that sometimes you may change your mind about the items you have purchased... We are happy to accept returns under the following conditions :

General Policy

Defective items can be exchanged within 7 days of purchased. The item but must be returned in an unused condition, in their original state and packaging.

For personal hygiene purposes, feeding items (unless faulty) and food items are non-refundable and non-exchangeable. In addition, promotional sale items are not covered in the exchange policy. Please note that no cash, bank transfer, or credit card refund will be given. All exchanges would have to be for items of the same value or higher. An option of store credit can be applied to your account, only if you are a Flying Fox account holder.

Wrong Item Sent by Us

For any wrong item sent to you, we will provide the right item and retrieve the wrong one at our cost. An exchange or store credit may be processed based on customer preference.

Please understand that returns caused by the following reasons cannot be handled as a wrong item return.

  1. The actual appearance or colour of the products may differ from that shown in the photos, the actual products will prevail.
  2. Due to lighting or colour difference of computer monitors, resulting in some slight colour variations between the actual product and the photo.
  3. All measurements and weights are approximate. Specifications information on product details page is for your reference only; due to the manual measurement, different batches of orders or individual measuring methods, it may be slightly different from your measurements.

For Wrong Size Purchase / Exchanges / Returns

For wrong size purchased, returns or products exchanges, the delivery fees incurred in the exchange are borne by customers. Please note that no cash, bank transfer, or credit card refund will be given. All exchanges would have to be for items of the same value or higher.

Please note: The goods are your responsibility until they reach our address below. We are not responsible for any item(s) that are lost or damage in transit. Once we have received the item in good condition, we will proceed with the exchange as agreed.

Please contact us at support@theflyingfox.com.hk if you’d like to speak to a Customer Service Representative.